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” data-medium-file=”https://i2.wp.com/costaricatravelblog.com/wp-content/uploads/2015/11/dscn6407.jpg?fit=300%2C225&ssl=1″ data-large-file=”https://i2.wp.com/costaricatravelblog.com/wp-content/uploads/2015/11/dscn6407.jpg?fit=1024%2C768&ssl=1″ class=”size-full wp-image-173881″ src=”https://costaricatravelblog.files.wordpress.com/2015/11/dscn6407.jpg?resize=660%2C495″ alt=”We’re good individuals, however that is as much as you to study for yourselves. :)” width=”660″ peak=”495″ data-recalc-dims=”1″/>We’re good individuals, however that’s as much as you to study for yourselves. 🙂
Competitors is a diversely understood phrase. For some, it may possibly spark friendship, reminiscent of for a gaggle of College buddies who partake in a recreation of flag soccer or frisbee golf after class. It may well additionally act as a supply of motivation, each pushing individuals to succeed and inspiring them to get again up once more after they’ve failed. However, simply as competitors could be a beacon of sunshine encouraging us to take part, have enjoyable, and do our greatest in a number of arenas in life, to others it echoes like darkness in a chilly and empty room.
We are not any strangers to competitors inside the Costa Rica tourism business. To be utterly trustworthy, we anticipated it from day #1. We knew once we created our enterprise backed by a philosophy of serving to travellers first and making a living second that we might appeal to undesirable consideration from business rivals just because not all of them can say that they did similar (to these of you who usually are not acquainted with our enterprise operation you’ll be able to study extra about us and the way we provide a part of our earnings again to travellers within the type of reductions and money again financial savings right here). We don’t fault others for his or her firm fashions, enterprise operations, or company decisions, however we might be mendacity if we stated that we weren’t at first stunned (and harm) by another corporations’ blatant disapproval of ours. Particularly once we discovered that accusatory and downright defamatory feedback have been being made about us on common on-line journey boards by people who lacked curiosity in reaching out to us, having an grownup and professional dialog, and (in that case be it, in the long run), merely agreeing to disagree. That’s, till we realized that such feedback weren’t being provided by uncertain travellers, fairly by representatives of competing tourism corporations who felt threatened by our enterprise’ traveller-centered and non-monetary function; a rarity within the pool of company sharks the place it shortly turned obvious to us that for some, competitors is cutthroat.
Simply because the book-smart brunette needs to be common just like the blonde subsequent door, and the blonde needs to earn a scholarship like those her neighbor appears to gather like sweet, it appears everybody needs what they don’t have. Moreover, some consider that no matter it’s they don’t have is central to their very own success. Would we like to be as massive as a few of Costa Rica’s most outstanding tourism corporations? Not likely, to be trustworthy, as we like our small, nook retailer sort of group, however the added respect from a few of our business colleagues that might be gained by way of enterprise enlargement can be welcomed. On the flip aspect, would bigger (or no less than extra well-known) corporations want to be small like us? In all probability not, however there are parts of genuineness and belief that fade within the shadow of capitalism that we will solely hope some corporations would need to get again. The important thing to success then, if we outline “success” not when it comes to enterprise progress, shopper measurement, or financial revenue, however because the arrival on the finish objective we every set for ourselves and our operations as enterprise house owners, is to remain targeted on why we selected the work within the first place and never be offset by the dissimilarities of our neighbors; aligning our actions with our unique imaginative and prescient, exemplifying our private values all through, and, within the spirit of competitors as perceived by everlasting optimists like us, doing the most effective darn job we will. Win or lose.
Positive, the world is filled with pessimists, and furthermore, bullies, as we’ve got come to satisfy in a few of our business colleagues who make use of intimidation in an try and masks their worry of competitors. We will solely guess that their anger stems from a insecurity in their very own talents or enterprise practices that they really feel they need to single out somebody (or multiple) for offering one thing that they select to not supply. To be clear, right here we aren’t referring to those that merely keep variations in opinion from ours (or carry out enterprise operations in another way than ours), as we welcome criticism when it may be backed by sound proof or a noteworthy level. However, past truthful competitors, it appears that evidently for a choose few there’s vindictiveness. For about 6 years now we now have seen a handful of our rivals remark on-line on this, that, and the moon about us (maybe she or he who speaks the loudest really does have the least to say), and sadly, we’re positive that once in a while some unquestioning travellers have held on their each phrase (who can blame such travellers, in the event that they haven’t been advised or taught any totally different?). Fortuitously, we stroll with confidence down the excessive street, holding our heads up and figuring out that in time, all the pokes, jabs, and digs aimed toward us will solely bitter the picture of she or he who has little else to do however dish it out. Alternatively, if we took the straightforward street, it might solely lead us on a spiteful journey towards supposed vengeance, calling on us to bully our bullies by way of the identical tactless and uneducated means as these our oppressors have chosen in an try and inflict hurt on us. We all know that if we adopted that path, the actual defeat can be over the struggle we misplaced with ourselves. How might we sleep at night time figuring out that we decreased ourselves to a degree far decrease than one we might ever be pleased with, and one we solely know exists due to the grasps we really feel at our ankles when others attempt to pull us down?
Thankfully, roughly 99% of our Costa Rica tourism business colleagues coexist with us in a pleasing, pleasant, acquainted “pura vida” bubble. We not solely get together with most, however we check with many as our pals. Once we ship in reservation requests, we ask how the child that they had a couple of months again is doing (we find out about her or him, as a result of the mother took a short while off from work and we missed her whereas she was gone) or how their research are going (as a result of we all know they’re solely working part-time as they full their college schooling). We correspond with emoticons (these little smiley faces that you simply tack on to the top of a sentence if you wish to make your e mail recipient smile, or at the very least inform them that you simply have been smiling once you despatched your message their means), and we ship a fast “thanks” or “superior, you’re the perfect!” after they’ve helped us with one thing to point out our appreciation. Most of our enterprise companions (aka. our Costa Rica lodge, tour operator, and transportation service supplier buddies) are downright superb they usually know they will depend on us simply as we depend on them. We’ve got gushed about our worthwhile pals and enterprise relationships elsewhere on our weblog, for many who are occupied with additional studying (click on right here).
Supporters and non-partisans apart, each from time to time we come throughout a nasty apple who, regardless of their bitterness, we refuse to let spoil the bushel. We weren’t all the time this resilient, nevertheless. From way back to we will keep in mind, there was a small group (we will rely its members on two palms) who has gone out of its solution to attempt to weaken our spirit and enterprise improvement by way of on-line/e mail bashing (for lack of a greater time period). We’ve got watched as they attacked our perception in being Costa Rican (in need of publishing Ricky’s passport and cedula ID copies on-line for all the web to acquire, how else did they anticipate us to show that he was born and raised within the nation?), our journey expertise (as if the tons of of firsthand Costa Rica journey accounts, supporting pictures, and insider ideas that we’ve got revealed on our journey weblog might have probably been fabricated), our degree of customer support (a far cry, as we’ve got been the proud recipients of a Costa Rica tourism award for exercising valued service, an award based mostly considerably on travellers’ responses given in tour evaluations, in addition to winners of a number of web site and weblog recognitions/awards/honors for our journey planning assist), and arguably worst of all, our ethicality. Ouch! For a pair who operates a philanthropy challenge alongside their enterprise and weblog, earned a Four-year honors regulation diploma along with a Three-year masters’ diploma in schooling (whose graduate thesis–not that it’s any of our rivals’ enterprise–advocated for justice and equity all through the method of schooling), and who actually has the phrases humility (and its Spanish counterpart: humilidad) completely tattooed on their physique as a continuing reminder to stay life to a excessive ethical commonplace, that was a tough capsule to swallow. We will solely hope that travellers are clever sufficient to determine for themselves simply how far off that unfastened hammer swing is from the nail. Determined occasions name for determined measures we suppose, however we will’t assist however marvel (particularly given the expansion of our enterprise regardless of these setbacks), why some individuals carry on swinging.
If we might take again the time we wasted floating round within the shark pool as a bobbing goal, silently following such feedback and letting them toy with our mindsets through the years, we might. Fortuitously, as soon as we realized that each minute spent feeling annoyed was one minute much less that could possibly be spent serving to travellers, the haters have been straightforward to shake off and we stored targeted on our work: bettering our web sites, our correspondence, our journey expertise, and ourselves to finally assist each traveller have a greater journey.
As of in the present day’s date scripting this publish, we’ve got 26,580 “phrases of awesomeness” (aka. previous traveller testimonials) posted on our web site to supply a pattern of the Costa Rica experiences travellers have had because of our enterprise and help (and that doesn’t keep in mind the 1,500+ particular person feedback at present posted to our weblog nor the ideas of the almost 800,000 travellers who’ve relied on our weblog for some type of help thus far). We work morning, afternoon, and night, 7 days per week, 52 weeks per yr, and we like it. We’re a husband and spouse group (in life and in enterprise!), and though we deal with nearly all of traveller correspondence ourselves (we’re the one English-fluent members of our enterprise workforce, so you’ll be able to think about how busy we’re as we obtain requests from new travellers each single day), further people assist us with the in’s and out’s of our routine enterprise operations. On a private notice, we’re two of the friendliest and most humble individuals you’ll ever meet (be happy to learn our company assertion relating to humble enterprise or our associated weblog publish The Artwork Of Good Enterprise: Follow What You Preach). We stay our lives as open books and we satisfaction ourselves on working a clear enterprise that gives constructive and useful customer support. We converse truthfully concerning the business (be happy to learn our company assertion relating to honesty assurance) stating what we understand to be pink flags every time and wherever we spot them. Once we describe a day tour on our enterprise web site we offer the identify of the tour operator as to not lead travellers to consider that we run the exercise instantly. Once we write a few lodge or an exercise on our weblog we write about our firsthand expertise as travellers (not as enterprise companions) as a result of we all know that is the actual and genuine recommendation that the majority readers are in want of (not the diluted “journey information” textual content that’s widespread on-line and in print). And, as soon as travellers have scoured our enterprise web site for financial savings and discovered find out how to greatest plan their journey because of our weblog suggestions, in the event that they choose to ebook any of their desired Costa Rica journey gadgets elsewhere (direct with motels, tour operators, or transportation service suppliers, or by means of different third-party corporations), we help their choice 100%. As previous traveller testimonials help, we aren’t (nor have we ever been) an all or nothing sort of firm. As an alternative, we purpose to be a priceless and free useful resource for all travellers to entry, as a lot or as little as they need and wish.
To these of you who’re at present working with us or have executed so prior to now, travellers and business associates alike, we thanks on your curiosity in us and our enterprise. Sooner or later you heard about us, did your analysis, and got here to your personal conclusions relating to the kind of individuals we’re and the sort of firm we run. Someplace alongside the road our mantra aligned with yours and the homely bond we established between us grew robust sufficient to face up to any westerly winds that blew our means.
To these of you who merely dislike us or our enterprise for no matter purpose, we thanks too. Like our spinning world, this business can be uninteresting and straightforward with out variety and problem, and given that there’s loads of area for all of us on this tourism sandbox that we collectively play in, we will all be the kings and queens of our personal sandcastles (who says competitors should finish in a merciless conquest?). To coexist peacefully within the face of our variations is nothing to complain about; it’s admirable. We might be hypocrites if we spoke poorly about any of you merely since you consider, assume, really feel, act, or function in a different way than us, so we respect you for who you’re. However, we might even be fools if we assumed that each certainly one of you have been mature sufficient (not to mention skilled sufficient) to return to the identical conclusion by yourself. We’re supporters of the proper to freedom of speech, so we might by no means anticipate the choose few of you who’ve taken it upon yourselves to criticize us publicly through the years–some with the hope of furthering your personal private agendas–to stop doing so (nor would we be naive sufficient to imagine that you’d), simply as we might by no means anticipate all travellers who encounter your posted feedback to swiftly assume there’s validity to all your claims. We all know that nobody is appreciated by everybody, and fortunately this inconceivable process was by no means one we got down to obtain. Dealing with adversity with class, satisfaction, and a continued give attention to what’s most essential to us, together with our private and professional group of household, pals, and travellers, is and all the time has been our precedence. Adversity (paradoxically, like our outlook on competitors) solely strengthens our basis within the face of those that would moderately see it crack. And to these, we provide a philosophical (or dare we are saying, moral) tip:
He who commits injustice is ever made extra wretched than he who suffers it. – Plato
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